{"id":68158,"date":"2026-05-07T18:57:45","date_gmt":"2026-05-07T18:57:45","guid":{"rendered":"https:\/\/hearingloss.com\/?page_id=68158"},"modified":"2026-05-07T18:57:48","modified_gmt":"2026-05-07T18:57:48","slug":"shop-return-policy","status":"publish","type":"page","link":"https:\/\/hearingloss.com\/shop-return-policy","title":{"rendered":"Shop Return Policy"},"content":{"rendered":"\n

We want every order to reach you exactly as it should. If something isn’t right, we’re here to make it easy to resolve.<\/p>\n\n\n\n

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What We Accept<\/h2>\n\n\n\n

We accept return requests in two situations:<\/p>\n\n\n\n

    \n
  1. You received the wrong item (unopened and in original condition)<\/li>\n\n\n\n
  2. Your item arrived defective<\/li>\n<\/ol>\n\n\n\n

    We are not able to accept returns on opened products or orders returned due to a change of preference.<\/p>\n\n\n\n

    <\/div>\n\n\n\n

    How to Start a Return<\/h2>\n\n\n\n

    Reach out to our support team at webservices@hearingloss.com<\/a> and let us know what happened. We’ll review your request and walk you through the next steps.<\/p>\n\n\n\n

    <\/div>\n\n\n\n

    Return Window<\/h2>\n\n\n\n

    Please submit your return request within 30 days of your purchase date.<\/p>\n\n\n\n

    <\/div>\n\n\n\n

    Who Handles Shipping Costs<\/h2>\n\n\n\n

    If the return is due to a customer error<\/strong>, return shipping is the customer’s responsibility. The good news: most items like domes and wax guards are small enough to ship in a standard envelope using the most economical postage available.<\/p>\n\n\n\n

    If the error is on our end<\/strong> (a defective product, an incorrect item, etc.) we will take care of it. In most cases, we’ll ship a replacement to you at no charge. For higher-value orders involving a defect or a warehouse error, we may issue a prepaid return label and ask that the item be sent back before the replacement ships. These situations are uncommon, and our team will communicate clearly if that applies to your order.<\/p>\n\n\n\n

    <\/div>\n\n\n\n

    Other Questions?<\/h2>\n\n\n\n

    We’re happy to help. Email us at webservices@hearingloss.com<\/a> and we’ll get back to you as soon as we can.<\/p>\n","protected":false},"excerpt":{"rendered":"

    We want every order to reach you exactly as it should. If something isn’t right, we’re here to make it easy to resolve. What We Accept We accept return requests in two situations: We are not able to accept returns on opened products or orders returned due to a change of preference. How to Start […]<\/p>\n","protected":false},"author":1,"featured_media":2095,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/fine-print.php","meta":{"_acf_changed":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"class_list":["post-68158","page","type-page","status-publish","has-post-thumbnail","entry"],"acf":[],"yoast_head":"\n\n\n\n\n\n\n\n\n\n\t\n\t\n\t\n\n\n\t\n